Copyright 2009 Ziff Davis Media Inc. All Rights Reserved.
Support
Logical Step is happy to provide free technical support to all our Users with regards products purchased from Logical Step. To obtain Support please call 0845 165 6289. Alternatively, you can also use our Contact Us form on our website.
DAMAGE OR LOSS IN TRANSIT Logical Step will repair or replace, free of charge any Goods damaged or lost in transit, provided that the Buyer signed the courier delivery note as unchecked or damaged. If there is visible box damage, a written notification to the Logical Step must be made within 3 days of delivery.
In case the Goods are lost in transit, a written notification to the Logical Step must be made within 3 days of the expected delivery date.
CANCELATION Subject to the Distance Selling Regulation 2000, a Customer has the right to give notice to cancel their order, for a period up to 7 days, from the date on which goods are received. Cancellation notice must be submitted in writing either via the post or via a facsimile or it may be delivered in person. The Distance Selling Regulation places a duty of care on the customer with respect to maintaining Goods in good condition. Customers will be responsible for the cost of returning goods to Logical Step.
In line with the Distance Selling Regulation, reimbursement will be made as soon as possible, or within a period not exceeding 30 days, beginning on the day on which the notice of cancellation was given. Exemptions from the Distance Selling Regulation 2000 are:
For the supply of goods made to the consumer specification or clearly personalised.
For the supply of computer software if they are unsealed by the consumer.
FAULTY EQUIPMENT RETURN A photo of the fault, alongside a photo of the package will need to be submitted to Logical Step. Also a written description of the fault will need to be submitted. Once the fault has been confirmed by ourselves, monies will be refunded.
Accessories (2) 
